OTTAWA —–>

Parts & Service: (613) 276-9066

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We  will provide you with the best value to meet your budget.

Whether you are migrating from Exchange 2000 or installing a new server for the first time we are here to assist.

We have the expertise to transfer your existing Exchange mail to the new machine and can add all of your existing user accounts.

We don’t stop there, we document everything, update the server with all security patches, secure all open services (by default almost everything is “wide open” in a new server), install appropriate network anti virus and back-up software then “tweak” the server for optimal performance.

We can configure your server for SECURE remote access (such as Remote Web Workplace or Outlook Web Access). We can setup network fax from Desktop (for your users) and even set your new mail server to use installed certificates from providers such as Entrust or Thawte.

Since Exchange is an integral part of your network we do offer after hours and weekend installs, so as not to interrupt the flow of your regular daily business activities.

For further information or a free quote contact us.

Would you know if your server was contributing to the SPAM rampant on the Internet?

Would you know if someone was logging all your user names and passwords in transit? (far easier than you might think).

At Techville.ca all of our experts have been working with Exchange since its introduction with Windows NT over 10 years ago.

Whether your network has 5 users or 500, it is important to apply the monthly security patches and monitor the logs on your Exchange Server.

Most important, is that your Exchange Server is properly configured and not one of the thousands of servers on the Internet sending out SPAM, often without the owners knowledge.

Since Exchange is a mail server, it is prone to attack by hackers and “would be” spammers on a daily basis. This is the importance of monitoring the logs and taking the appropriate security measures.

If you just need some new users added to the network or an answer as to why your machines seem to have “slowed down”, Techville.ca has the experience and integrity to provide the answer.

We can assist with setting up secure mail solutions in Exchange, using certificates and secure mail ports such as IMAP and Pop3s.

We offer both on-site and secure remote support for Exchange, saving you costly down time and troubleshooting.

One way to check the overall “health” of your server:

Login to the Desktop on the server.

Right click on “My Computer”

Left click on “manage”

Click on Event log.

Take a look at the Application log and System log. If you see lots of red and yellow, we would recommend a check-up by a professional.

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• Clean the physical components of your machine including fans, system board, drive bays and even the electrical contacts for memory and various cards such as video, network and modems. Contacts tend to oxidize over time and can cause blue screen and overheating issues.

• We check updates for all software including Windows, Office, Anti Virus etc

• Run Spy-ware check and ensure it is enabled in browsers. 

• Remove any and all tmp files, cookies and other potentially dangerous web leftovers.

• Examine system network settings for optimal security.

• Examine system event logs

• Hardware health diagnostic (examines all hardware) 

• Report Summary with recommendations

• Available as an on-site service or you can bring the machine to us.

For more information please feel free to contact us.

If this is a business machine, we document all network settings, machine name, firewall configurations and printer or scanner drivers. We proceed to backup any specialty software data such as Simply Accounting, Quickbooks or Word Perfect templates. We also document e-mail settings (other than passwords), and export your Outlook PST if required.

We then format and reinstall Windows, install all available updates and make several “tweaks” to ensure maximum possible security and reliability. We make sure that web plug ins such as Shockwave, Java and flash player are all working.

We will also reinstall any special applications that you normally use such as Microsoft Office, or Photoshop again with all of the updates.

Your computer is returned to you as fit and as fast as we can make it.

For further information or a free quote feel free to contact us.

* Licensed Software CDs must accompany PC for reinstalls

If you need assistance with any of the following:

• Blackberry set-up/ configuration

• Driver installs

• E-mail problems

• Hard Drive crashed

• Hardware upgrades

• Internet connection issues

• Network or Internet has slowed down

• New User account set-ups -> Exchange & Active Directory

• PC is running slow

• Printing problems

• Pop Ups and advertising

• Security and privacy concerns

• Software Install went bad

• Software upgrades

• Virus and Malware

• VPN and remote connections to your office or PC

Feel free to contact us.

Avoid costly downtime and damage to your investment by scheduling a regular cleaning and inspection.

Most of our service calls to laser printers could easily have been avoided with regular preventive maintenance.

What’s Involved:

• Print Configuration Page - discuss with client.

• Check Paper trays, clean pick-up rollers and separation pad.

• Check paper input path on all trays, clean.

• Clean and inspect transfer roller, photoconductor.

• Clean lens on laser scanner. Inspect connections.

• Clean high voltage and ground contacts inside printer. Clean paper path (toner spill).

• Remove and inspect fuser assembly. Clean when possible.

• Inspect and lubricate output assembly as required.

• Check all sensor flags are free and moving properly.

• Clean and inspect all fans.

• Run test prints to inspect quality and registration alignment.

• Report to client as to overall “fitness” of printer.

Prices starting at $ 75.00 per machine with a Service Level Agreement and scheduled quarterly visits.

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Parts for laptops can be extremely expensive. For this reason, proper diagnosis and troubleshooting are critical.

Often times, a Tech working on the machine can cause even more damage. (No time for horror stories).

Ongoing factory training courses for Service Technicians are costly. This training is extremely valuable to any Technician, particularly since notebook design changes so often.
 

I state this fact about training as I have had the good fortune of having taught Repair/ Troubleshooting classes for both Toshiba and Compaq Portables. I genuinely believe that the Service Training approach the factories are taking REALLY works.

The biggest complaint I receive about other companies, seems to be the cost of even looking at the laptop. Add to that, the fact that they would rather just sell you a new one, and you have to question the validity of the service.

At Techville, we will look at any laptop problem with a one hour minimum charge.
 

Comparatively inexpensive to get an honest opinion of whether or not it can be fixed or upgraded at a reasonable price.

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Wide format printers or “plotters” are a very special breed. Whether you are using a 700 series or the the 5500PS; downtime and poor print quality can cost you production time and money.

Now you can utilize the experience and integrity of someone who not only repairs them, but has spent years teaching service classes as well.

4 & 8 Hour response times are available for production environments with a Service Level Agreement.

Support for the following:

• 500/800 + CC800 & 815MFP

• 700 Series (All)

• 1000 Series 1055C,CM & Plus Series)

• 5000 & 5500 PS & RTL

• And others not listed here

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We offer Post Warranty repair solutions for HP & Lexmark monochrome and colour laser printers.

Whether your machine needs a simple Maintenance Kit, or a bad high voltage board is causing imaging problems, you will find we are the efficient and experienced choice.

We are frequently asked to work on Ink Jet printers, but I regret that due to the replacement cost of a new one, it is not worthwhile (in most cases) to repair them.
 

Some of the HP LaserJet Products We Support:

• LaserJet IIP/IIP+/IIIP - LaserJet III Si/4Si/4SiMX

• LaserJet 4L/4P/4ML/4MP/5P/5MP/6P/6MP/6Pse/6Pxi

• LaserJet 5L/5Lfs/5L&Extra/6L/6Lse/6Lxi

• LaserJet 4, 4+, 5

• LaserJet 5Si/5SiMopier- 8000& 8100, 8150 + Accessories

• Laser Jet 4100, 4050, 4000 & , 5000 (wide)

• LaserJet 4200, 4300

• LaserJet 4150MFP

• LaserJet 9000, MFP + Accessories

• Colour LaserJet 4500, 4550, 8500, 8550, 4600, 5500, 9500

Some of the Lexmark Laser Products We Support

• Optra “E Series”, Optra “N Series”, Optra “K Series” Optra “R Series” Optra “S Series” Optra “T Series” Optra W810

• 4039 Laser Printer Family

• Optra, Optra Plus 4049

• Optra 1200 Colour (in line LED)

• Optra SC 1275 (colour)

• Optra “C” 1200 Colour (Laser Diode Model)

• Optra 700 Series (colour)

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