Why are laptop repair costs so high?

Parts for laptops can be extremely expensive. For this reason, proper diagnosis and troubleshooting are critical.

Often times, a Tech working on the machine can cause even more damage. (No time for horror stories).

Ongoing factory training courses for Service Technicians are costly. This training is extremely valuable to any Technician, particularly since notebook design changes so often.

I state this fact about training as I have had the good fortune of having taught Repair/ Troubleshooting classes for both Toshiba and Compaq Portables. I genuinely believe that the Service Training approach the factories are taking REALLY works.

The biggest complaint I receive about other companies, seems to be the cost of even looking at the laptop. Add to that, the fact that they would rather just sell you a new one, and you have to question the validity of the service.

At Techville.ca, we will look at any laptop problem with a one hour minimum charge.

Comparatively inexpensive to get an honest opinion of whether or not it can be fixed or upgraded at a reasonable price.

Disclaimer: Techville.ca name was registered in 1998 by David Smith (Network Engineer Ottawa). Techville.ca has been providing on-site and remote service to clients since 1998. We are not affiliated with any company outside of Ottawa, including Pawnshops, Dry Cleaners or Poodle clip shops. Our speciality for 26 years has been and remains Network Repair and Security. Experience and Knowledge are our product and we deliver with maximum integrity. Techville.ca is Canadian owned and operated. We do provide discounts for seniors

Cisco’s reputation for high quality equipment and network security is renowned.

We provide installation, troubleshooting and security design topologies using the current line of Cisco front end network and wireless devices.

We offer configuration and monitoring, utilizing either on site or secure remote services.

When it comes to VPN and front end firewall security, Cisco is an excellent choice.

For further information feel free to contact us.

Techville.ca

(613) 276-9066

(613) 822-2234

Ottawa, Ontario, Canada

While we believe having good equipment and cabling in place is always a smart move for any business who relies on their network, it may not necessarily be the prudent first approach to resolving network speed and reliability issues.

Techville.ca has the expertise to analyze your current network infrastructure from the hardware down to the packet level which provides us with a more accurate analysis.

We test your network for speed and security problems using protocol analyzers. This makes finding network bottlenecks, slow downs, equipment failures and security breaches extremely accurate, efficient and fast. This procedure is done without interfering, interrupting or even slowing down your network users regular daily activities.

The result is that your organization is able to make decisions about new upgrades, new purchases and security measures with better perspective.

Our background in network hardware and topologies has and continues to grow with the current industry.

We present you with a summary of analysis which will assist you in making your network design and hardware decisions cost effective.

Contact us for further information.

OPENVPN-Secure-Remote Access

VPN or virtual private network has become a business necessity for remote users.

Techville.ca

(613) 276-9066

(613) 822-2234

Whether you are logging in remotely from home to check on your server or you require access to all of the Windows computers in your office from a hotel in Europe using your laptop, VPN is the only safe way to connect to your network remotely.

Some are leaving their networks open for the convenience of using RDP (remote desktop protocol) and this is a very unsafe practice.

If you are not using VPN to connect remotely, then you should be aware that any and all data transferred between your remote PC and your office can be read very easily, in transit. This can include any passwords, e-mail and other sensitive data that you may be working on.

Microsoft servers can be set up to create a VPN, but this has proven to be extremely slow and and not very secure.

We configure OPENVPN Solutions.

A small piece of software must be installed to each of the Windows machines desiring the ability to connect to the VPN and once done, the user simply clicks a button to enable the connection. At that point they are on the local area network at the office using 2048 bit or higher encryption. Virtually impossible to decrypt.

These VPN solutions are extremely fast, but of course the users are limited to the maximum speed of the Service Provider.

For more information on securing remote access to your network please feel free to contact us.

If you are ambitious, self motivated and possess the skills listed below, we invite you to submit your resume.

 Must Have:

Excellent Communication Skills.

Experience with Windows Servers; 2003  to current.

Experience repairing PC’s including Windows XP, Vista and 7. Hardware and Software.

Network experience – setting up printers, shares, Active Directory and Work-Group.

Laser Printer repair – troubleshooting laser printers including HP and Lexmark.

Nice to have:

Apple & Mac (OS and network experience)

Bilingual

Cisco

G- Drivers License

Linux – RedHat

Knowledge of subnets

MCSE or MCP’s

Network Security/ Packet Analysis

VPN

Wireless security/ Radius / Captive Portals.

Please submit resume to:

mailto:resume@techville.ca

Designing, expanding and planning your network infrastructure and IT services without a proper network map is much like driving to Vancouver without your GPS. You will get there inevitably but not without costly detours, side trips and dead ends.

At Techville.ca we start by mapping your entire network from the perimeter inwards to provide you the visual means with which to plan upcoming expansion of services and security.

A copy of the file and the editor/viewer is left on your server and we can even provide printed copies for mounting on your server room wall upon your request.

The network map acts as an inventory of your existing network hardware including cisco devices, computers, firewalls, network jacks, servers and & switches.

This map will be of great value in the training of new IT professionals or if you need an opinion from an outside service or agency.

It also assists with network performance monitoring, security testing and troubleshooting.

For further information please feel free to contact us.

Stop paying people to “put out fires” as some Techs say!

Why are you paying the Techs to “re-learn” your network on every visit?

Network maps saves you big $$ with faster fixes and less downtime!

Dave’s Techville

Ottawa

(613) 276-9066

(613) 822-2234

Lower IT Costs Reduce Down Time

Techville CA

(613) 276-9066

(613) 822-2234

Lower IT Costs Reduce Down Time

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Ottawa-Pharmacy-IT Tech-Support

Techville.ca

(613) 276-9066

(613) 822-2234

Whether the Lexmark laser printer is jamming or the label printers just won’t, we are here to service all Pharmacy Hardware needs.

Techville.ca provides Hardware-Software and Network Support

Keep our number handy!

Reasonable prices, fast service.

Guaranteed FAST response, with late hours and weekends to keep your pharmacy’s technology running smoothly.

Microsoft Windows workstations, Microsoft Windows Servers including MS Exchange. Tape-Backup and Microsoft SQL issues.

Troubleshooting for network slow-downs and problems connecting to E-Mail or Internet.

Security should be a big concern, whether your Pharmacy is using one PC or 20 Kroll Workstations, we are here to help.

Service agreements are available which can include FAST response times.

We understand that when your Computers, Printers or network are not working – you can’t work and we prioritize your IT needs accordingly.

Techville WILL keep your Pharmacy Technology running smoothly-Reduce Downtime and Lower IT Costs!

References Available Upon Request

Ottawa

(613) 276-9066

(613) 822-2234

Lower IT Costs Reduce Down Time

Client Services:

Desktop:

• Apple Mac – New installs & Integration with existing networks
• Data Recovery, Digital Forensics and Backup Solutions
• E Mail and Internet Connection Fixes
• Linux/ Windows dual boot installs
• Preventive Maintenance – Avoid The Internet SlowDowns
• Printing and Imaging Support
• Remote & On-Site Repair
• Setup – Camera’s. Internet (Bell, Rogers Xplornet) Printers etc
• Windows Repair – Blue-screens, Slow Downs, Spyware & Virus
• Windows 3.1  to Windows 7 Software and Configurations
• Windows Desktop & Server Preventive Monthly Maintenance
• Wireless Security

Hardware:

• Dell Workstation Products – Optiplex Desktops, Monitors & Printers
• Dell Power Edge Products – Servers, Switches, Tape Backup
• Hardware upgrades (including disk space issues, memory)
• Tape Backup – Monitor, Troubleshooting & Replacement Tape
• Windows XP & Vista laptops or workstations New & Used .
  

Network Management:

• Active Directory | Exchange Networks | Terminal Server 2003/2008
• Data Back Up Solutions
• Desktop workstations – Remote or On-Site Maintenance & Support
• E-Commerce Servers – Apache & SSL certs
• Exchange 2003 – 2010: installation, upgrade maintenance, security
• Fail over Internet Connections – IE: Rogers & Bell to increase speed/reliability
• MAC integration to existing PC networks
• Network Documentation and Mapping
• Network – Design & Security/ Hardware & Software / Isolating Departments /
• Open Source & Commercial Software Support
• Redhat, CentOS, Fedora, Ubuntu, Windows 3.1 to Server 2008
• Remote Network Monitoring & Security- Linux & Microsoft Servers, Sonic Wall & Untangle
• Secure Mail Solutions using SSL Certificates & RedHat Solutions
• Secure Remote Desktop using VPN with 2048 or higher encryption
• Servers: Windows 2003 & 2008 – Redhat & CentOS
• Segmentation and Subnets - Interdepartmental Limits & Security
• Troubleshooting – DNS issues, e-mail, hackers, network speed, slow downs and analysis.
• Untangle Servers – Stop bad traffic before it reaches your desktops
• Windows Re-installs - Data Backup & Recovery
• Wireless Security – visitors use Internet, but not access your network

We Repair:

• Computers & Servers – Compaq, Dell, HP & IBM, Toshiba
• HP Design Jet
• HP & Lexmark Laser Printers
• Laptops & Notebooks – Compaq, Dell, HP, Toshiba
• Network Issues – Connection issues, E-Mail, Slowdowns
• Windows PC – Blue-screens, Hardware, Malware, Spyware & Virus

Techville.ca (613) 276-9066

Ottawa

(613) 276-9066

(613) 822-2234

Insanity: doing the same thing over and over again and expecting different results.
 Albert Einstein